Our Solutions
Our Solutions
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- Provides the commercial and technical flexibility necessary to drive your growth.
- Facilitates the provisioning of different services such as Internet, IPTV, Telephony, Monitoring Cameras, VPN, among otherssimplifying the tasks of your support team.
- Simplifies complex network configuration processes, allowing your technical support team to perform service assignments, plan changes, and service reconnections without requiring technical knowledge.
- Offers the freedom to select different hardware suppliers, whether for ONT, OLT, or Edge Routers. The impact of services on the network is compatible with different technologies and equipment brands, and completely transparent to the user.
- Allows you to synchronize processes with your billing system, streamlining tasks and avoiding inconsistencies. For example, ISPFULL Provisioning performs mass disconnection and reconnection tasks without intervention of your technical or commercial team.
- You will have the freedom to define which equipment to use and which services to offer to your customers, without compromising the structure of technical or commercial support.
- ISPFULL has been carefully designed to interact efficiently with other platforms.
- Given the specialization and complexity of current operations, ISPFULL offers alternatives for sharing processes and integrating with different platforms, includingERPs, billing systems, ticketing systems, and more.
- Similarly, ISPFULL facilitates integration with different payment platforms, simplifying administrative tasks such as service assignment, suspension, and reconnection.
- To avoid inconsistencies and human errors, ISPFULL provides strict control over its operations. For example, it ensures the certainty that services sold to the customer exactly match the services provisioned in the network, preventing losses and resource leaks..
- In the commercial realm, ISPFULL provides dashboards that offer real-time insights into business parameters, such as new connected customer charts, sales, recent installations, customer distribution by service, penetration zones, among others.
- ISPFULL Monitoring allows a broad visibility into what is happening on your network, in a simple and dynamic manner.
- From monitoring bandwidth with your internet provider to measuring power levels or laser temperature at a specific customer site, ISPFULL Monitoring enables your technical team to anticipate events.
- This module provides simplified information for non-technical staff, streamlining customer service processes. Simultaneously, it offers specific and accurate details for the engineering and network development team, allowing them to act and plan based on data and network-specific statistics.
- Whether monitoring DDoS attacks, edge routers, SFP ports on OLT, or on the other end, monitoring ONT, ISPFULL provides complete visibility into events on the network.
- Improve the efficiency of technical support resources with ISPFULL’s preventive monitoring. This service allows you to identify ONTs with low power levels, as well as service disruptions due to fiber cuts, among other functionalities.afectaciones en los servicios debido a cortes de fibra, entre otras funcionalidades.
- ISPFULL CRM facilitates customer management, service management, billing parameters, geolocation, equipment inventory, and more.
- This module is designed to provide all the necessary information to your technical and sales team in a simple and modular way.
- It allows interaction with internal or external billing systems, payment platforms, and ticketing systems. The CRM module allows the creation of levels for agents and resellers, facilitating efficient administration and simple business expansion.
- ISPFULL CRM allows you to define system users and their specific permissions. Each operation performed is recorded in a system log, allowing for complete traceability of operations.
- This module allows you to assign different permissions to users without compromising operational data. For example, the technical support team will have specific functions and permissions that will not allow them to change commercial parameters. Similarly, the sales team will not be able to alter engineering data.
- Centralizing customer information ensures that all technical and administrative data is in one place, avoiding inconsistencies and saving time.
- ISPFULL’s dashboards offer key information for operation control and monitoring. At the same time, they provide essential analytical data for decision-making, for management, technical and sales teams.
- ISPFULL allows customization of information for each area, enabling more efficient and proactive work.
- In the technical area, there are dashboards for network status, power levels, equipment distribution by node, IP assignments, service status, and equipment distribution, among others.
- In the commercial area, there are dashboards for geolocation, distribution of plans offered by zone, information about new connected customers, percentage of usage per plan, among others.
- In the engineering area, ISPFULL has dashboards for monitoring back-end equipment, customer equipment, usage percentages on routers and connection links, equipment performance, and custom variables, among others.
- With ISPFULL’s dashboards, you will be aware of all the metrics of your operation, allowing you to make decisions in an agile and organized manner.
- In our ISPFULL implementations, our commitment goes beyond simple platform installation. We continue to provide support for any requirement or need that may arise.
- To address various situations, we provide consulting and training services, accessible to our clients whenever they require assistance. These services are especially useful in cases of technological changes that require technical adoption and implementation, equipment failures that demand network-wide reprovisioning, disruptive events in data networks that require rapid problem identification, or simply the incorporation of a new equipment brand into the network.
- At ISPFULL, we are always available to ensure that our clients’ operations continue to run efficiently and to provide quick and effective solutions to any challenges they may face.
- ISPFULL’s geolocation module allows for the georeferencing of equipment and network elements, facilitating the identification of problems and needs in specific areas.
- During service disruption events, where only one area is affected, this functionality provides the technical support team with the necessary information and preparation to handle complaints, and the engineering department with the information needed to resolve the issue.
- In the commercial area, the ability to determine service feasibility using the prospect’s address streamlines the sales process and network expansion planning.
- For management, ISPFULL Geolocation offers visibility into areas of highest growth and penetration, providing a useful tool for defining commercial strategies.
- ISPFULL’s MULTI-OPERATOR module enables the development of operations in both the technical and commercial areas.
- ISPFULL allows operators to use the same platform for port reservation, equipment provisioning, and service provisioning, among others. This approach ensures organic and orderly technical and commercial growth.
- Additionally, ISPFULL allows for the allocation of zones, equipment, and infrastructure for operators, ensuring that elements connected to the network do not interfere with its proper functioning. From a commercial standpoint, ISPFULL provides the necessary tool to expand, increase coverage area, and simultaneously normalize technical operations.
- ISPFULL’s mobile interface is an vital tool for installers, allowing them to carry out installations in an organized and autonomous manner.
- Similarly, if the technician performs a technical support visit, ISPFULL enables quick resolution of the problem, improving the perception of service quality.
- This module contributes to optimizing human resources in service installation, ensuring that, upon completion of an installation, all service parameters are correctly configured.
- Similarly, if the technician performs a technical support visit, ISPFULL enablesquick resolution of the problem, improving the perception of service quality.
PROVISIONING
- • Internet Services, IPTV, Telephony, Monitoring Cameras, VPN.
- FTTH - Wireless - HFC Networks
- Multi-platform, multi-vendor support and integration.
- Configuration of specific equipment features for provisioning.
- • Monitoring of customer equipment and infrastructure.
- IP-Accounting to meet legal requirements.
- Cybercrime Log
- • Administrative disconnections and reconnections in batch
COMMERCIAL MANAGEMENT AND SERVICE ADMINISTRATION
- API integration with all billing systems.
- Integration with all payment methods.
- Automation of connection, disconnection, and reconnection processes.
- Generation, issuance, and automatic sending of invoices.
- Direct linking of provisioned services and billing.
- Management of plans and subscriptions: postpaid, prepaid, and service limitations.
- Collection management with multiple customer notifications. Automatic service suspension.
- Normalization of commercial processes, product configuration, pricing, promotions.
- Commercial management dashboards: billing, payments, arrears, new customers, associated services, services, and billing metrics.
NETWORK MONITORING
- Real-time service quality.
- Bandwidth usage per node and operation.
- Equipment, infrastructure, and interfaces.
- Notifications, logs, and early alerts.
- Simple tools developed to provide different levels of support, for both non-technical and specialized staff.
- Early fault control.
- Automatic diagnostics.
- Integration with other monitoring services.
CRM
- Integrated system for customer administration and management.
- Processes for acquiring potential customers.
- Management of commercial goals and sales force.
- Management, monitoring, and historical record of operations per customer.
- Assignment of roles for personalized attention (commercial, technical, and/or administrative).
- Access control to the system with privilege levels.
- User geolocation on Google Maps.
- Database with entry by ID, tax ID, address, equipment, service, etc.
DASHBOARDS
- Generation of key information for operation tracking and control.
- Reports and analytics for decision-making.
- Network engineering supervision.
- Sales and installations tracking.
- Commercial management and administration.
- Real-time monitoring reports and graphs.
- Historical statistics of traffic, networks, usage, power levels, etc.
- Notifications of service outages.
CONSULTING AND IMPLEMENTATION SERVICES
- Consulting and training on technologies and infrastructure.
- Equipment configuration.
- Network design, configuration, and operation by Nodes.
- DNS, DHCP, VPN, WEB, FTP, BGP
- Edge routers, traffic balancing, ring implementation, etc.
GEOLOCATION
- Geolocation of Clients and ONT equipment.
- Geolocation of NAPs with port definitions.
- Geolocation of OLTs.
- Service availability.
- Monitoring of services and network events by geographical zones.
MULTI-OPERATOR
- Makes the installed infrastructure profitable.
- Allows expansion of coverage by having operators selling the product in different areas.
- Control of commercial operation and network expansion using the same platform.
- Centralized port reservation and resource allocation.
- Access to control panels, filtered by operators.
MOBILE INTERFACE FOR INSTALLERS
- Installation management.
- Assignment, provisioning, and service management at the customer site.
- Monitoring of signal levels, connection with OLT, and operational parameters.
- Mobile interface that allows the installer to perform all necessary operations to install a new device.
- Monitoring of customer equipment and Monitoring of services and network events by geographical zones.
- Reduces installation and subscriber support time.
- Grants independence between the installer and the back-end technical team.
Benefits of using ISPFULL:
Progressive Implementation
Simple and secure adoption
Fast Response
Comprehensive customer management
Operational Efficiency
Key process automation
Early alerts and diagnostics
Rapid fault detection and service outage
Simplified Billing
Full integration with payment methods
100% User-Friendly 24/7 Support
Designed to be used by non-technical users and specialists.o por usuarios no técnicos y especialistas
Billing Control/Consistency
Link of provisioning and billing
Monitoring & Metrics Reportses
Quality and profitability of service
Have any questions?
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